Privacy Policy

Effective Date: June 2026
Website: https://mealmiles.in/

1. Introduction

Welcome to Meal Miles (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information when you visit our website, place an order, create an account, or contact our customer support team.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website and services.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Phone number

• Email address

• Billing and delivery address

• PIN code and delivery location

Order and Transaction Information

• Products purchased

• Order history and preferences

• Order totals, discounts, and refunds

• Payment transaction references and payment status

Payments may be processed by third-party payment service providers. We do not intend to store complete payment card details on our website.

Account Information

If you create an account, we may collect your username, account details, and information necessary to manage your account.

Technical Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and website usage data.

Communications

We may collect information you provide when contacting us through email, telephone, WhatsApp, contact forms, or other customer support channels.

3. How We Use Your Information

We may use your information to:

• Process, confirm, and deliver orders.

• Manage payments, refunds, cancellations, and returns where applicable.

• Communicate order updates and delivery information.

• Respond to customer questions, complaints, and support requests.

• Manage customer accounts and preferences.

• Send promotional offers and marketing communications where permitted by law and subject to applicable consent requirements.

• Improve our website, products, services, and customer experience.

• Detect fraud, prevent unauthorized transactions, and maintain website security.

• Comply with applicable legal, tax, accounting, and regulatory requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember shopping cart contents, maintain sessions, improve performance, and understand website usage.

Third-party services integrated into our website may also use cookies or similar technologies according to their own privacy policies.

You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart functionality, account access, or other website features.

Where legally required, we will obtain consent before using non-essential cookies or similar tracking technologies.

5. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Delivery partners: To deliver your orders.

• Payment providers: To process payments, refunds, and transaction verification.

• Website and hosting providers: To maintain our website, database, and infrastructure.

• Analytics and marketing providers: To understand website performance and deliver permitted marketing services.

• Customer support providers: To respond to your queries and manage service requests.

• Professional advisers and authorities: Where necessary for legal compliance, fraud prevention, or the protection of our rights.

These parties may process information according to their applicable contractual obligations and privacy policies.

We may also disclose information where required by law or in connection with a legitimate business reorganization, subject to applicable legal requirements.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, dispute resolution, fraud prevention, and legal compliance.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we will take appropriate steps to delete it or anonymize it, subject to lawful retention obligations.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permissible.

• Withdraw consent where processing is based on consent.

• Raise concerns or grievances regarding the processing of your information.

• Exercise any additional rights available under applicable data protection laws.

Certain information may need to be retained where required by law or necessary to resolve disputes and comply with legal obligations.

To exercise your rights, please contact us using the details provided below.

9. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, delivery services, analytics tools, social media platforms, and messaging services.

These services may collect or process information according to their own privacy policies. Meal Miles does not control the privacy practices of independent third parties.

We encourage you to review the relevant privacy policies before using those services.

10. Children’s Privacy

Our website is intended for individuals who can legally purchase our products under applicable law. We do not knowingly collect personal information from children where such collection is prohibited by law.

If you believe a child has provided personal information to us unlawfully, please contact us so we can review the matter and take appropriate action.

11. Marketing Communications

Where permitted by applicable law, we may send promotional emails, messages, or offers about our products and services.

You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Even if you opt out of marketing messages, we may still send essential communications relating to your orders, payments, account security, or customer service.

12. Privacy in India

Meal Miles aims to handle personal information in accordance with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and applicable rules and provisions as they come into force.

Where applicable, we will provide required notices, obtain consent or rely on another legally permitted basis for processing, facilitate available data principal rights, and meet relevant data security and breach notification obligations.

The rights and procedures available to you may depend on the laws in force and their applicability to our operations.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable laws.

Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Meal Miles

Website: https://mealmiles.in/

Email: Use your official customer support email address.

Phone: Use your official customer support number.

Business Address: Use your current registered or official business address.

We will review and respond to privacy-related requests in accordance with applicable law.

*This Privacy Policy is intended as a general website policy template and is not legal advice. Please verify the actual data collected by your website, third-party integrations, and the legal requirements applicable to your business before publi